Concierge Receptionist | Premium Customer Experience📣 Job Ad

About the Role

Wosol Concierge is seeking a professional and service-oriented Concierge Receptionist to join a premium customer experience project in Riyadh. This role is ideal for an individual who thrives on guest interaction, possesses a strong understanding of luxury service standards, and can manage requests with professionalism, accuracy, and calm communication. As the first point of contact, you will play a crucial role in creating a positive and memorable experience for all visitors, ensuring their needs are met efficiently and courteously.

Key Responsibilities

• Welcome guests and provide a positive first impression.
• Assist visitors with directions, information, and service inquiries.
• Register and coordinate guest requests clearly and accurately.
• Coordinate with service teams, valet, restaurants, boutiques, and internal departments to fulfill guest needs.
• Follow up on all requests until their satisfactory completion.
• Support guest service tracking and contribute to daily reporting.
• Handle complaints or concerns professionally and escalate them to the appropriate channels when required.
• Maintain strict confidentiality and protect guest information at all times.

Qualifications and Requirements

• Previous experience in reception, hospitality, customer service, retail, or concierge services is preferred.
• Strong communication and interpersonal skills are essential for effective guest interaction and team coordination.
• A professional attitude and an excellent customer service mindset are paramount.
• The ability to remain calm, organized, and efficient during busy periods is crucial.
• Good follow-up and coordination skills are necessary to ensure requests are managed effectively.
• English language skills are considered an advantage for this role.
• Availability to work shifts is required.
• 0-1 year of experience is preferred.

Required Skills

• Customer Service
• Communication
• Interpersonal Skills
• Concierge Services
• Hospitality
• Retail
• Luxury Retail
• VIP Guest Services
• Attention to Detail
• Service Ownership
• Ability to coordinate between multiple teams
• Comfortable working in a premium guest-facing environment

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a premium guest-facing environment, requiring adaptability to work shifts as needed.